Cyprus Paradise Terms and Conditions
Your contract is with Cyprus Premier Holidays Ltd
When you make a booking, you undertake that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. When a booking is made, the 'lead name' on the booking guarantees that he or she has the authority to accept and does accept on behalf of the party the terms of these booking conditions. After we receive your booking and all appropriate payments, at which time you will be given a unique booking number, we will issue a confirmation invoice. A contract will exist as soon as your booking is confirmed, and an invoice is issued to the 'lead name'. This contract is made under the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.
The contractual terms of this holiday contract apply between you and us because you have chosen a Package Holiday with us (hereinafter referred as ‘holiday’) which is a package within the meaning of The Package Travel, Package Holidays and Package Tour Regulations 1992.
We provide full financial protection for our package holidays. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. For further information visit the ATOL website at www.atol.org.uk .
1) We try to ensure that the most up to date and correct prices are shown on our website and in our brochure and we reserve the right to alter the prices of any of the holidays shown prior to your booking. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.
2) When you make your booking, you must pay a non-refundable deposit starting from £49 per person. The exact amount of deposit will depend upon the holiday that you choose and the season that you are travelling. We will require a deposit and/or pre-payments in order to confirm your travel arrangements. Higher deposits or flight balance may be due at the time of booking for certain flights/airlines and may be non-refundable (please enquire at time of booking). Certain holiday packages may also require full non-refundable payment at time of booking. The balance of the price of your travel arrangements must be paid at least 8 weeks before your departure date. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements and we shall retain your deposit. There is no debit or credit card fees when booking your holiday, unless otherwise notified at the time of payment that there has been a change in this rate.
3) Where you opt for the monthly payment plan, after payment of the deposit, the to remaining balance will be paid in monthly instalments with the final payment being taken on the date specified in your Booking Confirmation, 4 weeks before your departure. In the event of cancellation after the second instalment, we reserve the right to keep all payments made by you to date.
4) Changes in transportation costs (including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports) and exchange rates mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 30 days until your departure. In such cases we will absorb, and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
a) Every attempt has been made to ensure the accuracy of pricing and factual information presented in our brochure or on this website. However, prices are subject to change without notice and rare pricing errors may occur in our brochure or on this website. Similarly, inadvertent factual errors may occur. Cyprus Premier Holidays Ltd will not be held responsible for such errors. However, we will take prompt action to correct any errors that are brought to our attention. We will not be held responsible for claims regarding, price changes and brochure and factual accuracy unless our customers do notify us immediately after the booking and/or during their holidays.
b) The prices of holidays and accommodation shown in our brochures and on our web-site are valid for UK passport holders and our suppliers do reserve the right to charge their local rates, should you fail to check in to your accommodation with a valid UK passport.
c) The prices of rooms shown in our brochures and on our web-site are generally based on the lowest room category for each of the properties that we feature unless otherwise specified in the pricing.
d) Please ensure that you have read and understood the conditions of the ‘special offers’ applicable to your holiday. Some may require additional payments to be made locally direct to the property or may involve room upgrades that cannot be confirmed until your arrival. Special offers can be withdrawn or amended at any time.
e) If we confirm and process your booking where a pricing or other error is obvious and could reasonably have been recognised by you as a mistake, we may terminate the contract and refund you any sums you have paid us.
Terms are subject to change without notice. Applicable terms are those published on our website at the time of booking.
If you want to change your travel arrangements before you travel, we’ll try to help but we can’t guarantee it will always be possible, because changes are subject to availability at the time and to the supplier’s terms and conditions. If we can make the change you ask for, you’ll have to pay for any additional services, facilities, or other items you request at the price which applies on the day the change is made.
Any amendment to your confirmed booking will incur an administration charge of £50 per booking plus any charges from the Service Provider.
These charges include but are not limited to:
- Change of destination
- Change of flight
- Change of hotel
- Change of name
If you wish to make an amendment to your booking please put in writing via e-mail to firstname.lastname@example.org . Whilst we will try to assist, we cannot guarantee that such requests to make changes can or will be met.
At the time of booking you may have the option to select rooms or services which are available at a special rate as they are non-refundable, non-changeable and/or non-transferable from point of sale. This means that from the time the booking is confirmed, no amendments whatsoever (including names, dates and duration) can be made and the only option available is to cancel. Cancellations of this room type may be charged a 100% cancellation fee by the Service Provider.
A change of travel date when travelling with any airline/transport provider will incur cancellation charges imposed by the supplier which could be up to 100% of the transport element of your booking. Name changes (including changes to initials), on flight bookings with any airline may be treated as a cancellation and re-booking and you’ll be asked to pay any costs we incur from the airline, plus the applicable amendment charge set out above. Your flight, destination and date changes can be treated by some suppliers as a cancellation and rebooking, regardless of the period of notice you give to us. Suppliers may charge up to 100% of the transport element of your booking and you must also pay the amendment charge mentioned above. If the accommodation supplier allows changes, they will usually make an amendment charge. In some instances, the supplier’s charge may be up to 100% of the cost of the accommodation element of your booking – even if you’re cancelling.
If you cancel your booking, and the deposit you have paid does not cover the cancellation charges set out in this paragraph (e.g. because you have chosen a low deposit option), you must pay any difference between the amount you have paid, and the cancellation charge applied.
Where non-refundable flights have been confirmed with the airline, at the time of cancellation 100% of the full booking value of the flights (including baggage or any extras) will be passed onto you as part of the cancellation charge.
- More than 56 days
- 56 to 31 days
- 30 to 21 days
- 20 days to 0 days
It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it.
Please be informed that bookings made on our web-site 48 hours prior to your departure and/or check-in needs to be re-confirmed by our sales agents on 0044 0800 170 777.
In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. We reserve the right to change airlines or aircraft types at any time and any changes of this type are not a major change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of London Airport (i.e. Stansted, Luton, Heathrow or Gatwick), change of aircrafts, change of airport waiting times, change of local transport facilities, change of accommodation to another of the same or similar standard. Any change which is not deemed to be major, as outlined above, will be classed as a minor change and we won’t pay any compensation for a minor change.
If we make a major change to your holiday, we will inform you as soon as is reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of Force Majeure / Changes Due To Circumstances Beyond Our Control we will pay compensation as detailed below:
- More than 42 days
- 29 to 42 days
- 15 to 28 days
- 1 days to 14 days
- On departure date or in resort
- No Compensation
We will not pay you compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility as a result of circumstances beyond our control if we must cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control, when our suppliers cannot supply your Holiday as they had agreed. When we refer to circumstances beyond our control we mean any event that we, or the supplier in question, could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include, but are not limited to, war, threat of war, airport closures, airspace closures (as well as other air traffic management decisions which may give rise to long or overnight delays or cancellations of one or more flights), epidemic, significant risks to human health such as the outbreak of a serious disease at the travel destination, natural or nuclear disaster, serious security problems such as terrorist activity, civil unrest or events arising out of political instability, industrial dispute or strikes, bad weather (actual or threatened), Foreign Office advising against travel to a particular destination and significant building work taking place outside of your accommodation (such as resort development), unavoidable technical problems with transport.
If you have a complaint or problem you must inform the hotel/resort, tour company or vehicle supplier immediately and our local representative as soon as possible in order that they have the opportunity to put things right. If your complaint or problem has not been resolved to your complete satisfaction, please contact customer services on 02081506088 or send an email to email@example.com so that we are given the opportunity to assist. If you fail to follow either of these procedures, your right to compensation may be affected, as we will have been deprived of the opportunity to rectify the problem.
In the unlikely event that your complaint is not resolved during your holiday, please follow this up within 28 days of your return home in writing via e-mail to our Customer Services Department at firstname.lastname@example.org giving your booking reference and all other relevant information.
We are a voluntary Member of ABTA, membership number Y2916. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or about this contract. The arbitration scheme is arranged by ABTA and administered independently by IDRS, part of the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. Your request for arbitration must be received by ABTA within twelve months of the date of return from holiday. Outside this time limit arbitration under the Scheme may still be available if we agree, but the ABTA Code does not require such agreement. For injury and illness claims, you can request the ABTA/IDRS Mediation Procedure and we have the option to agree to mediation. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.
We ensure to use reasonable skill and care in the performance of our contractual obligations, subject to and in accordance with these terms and conditions. The services and facilities included in your holiday will be deemed to be provided with reasonable skill and care if they comply with any local regulations which apply. We will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Please be informed that North Cyprus in not part of EU and all local building regulations and laws do not include compulsory step free access and/ approved architectural standards are not always compatible with UK standards and laws. We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party OR the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable or ’Force Majeure’Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of twice the cost of your travel arrangements. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.
These terms are incorporated into this contract; and any relevant international convention, for example the Montreal Convention in respect of travel by air, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions where any claim or part of a claim involving death or personal injury is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Montreal Convention as amended for international travel by air and/or for airlines with an operating licence granted by an EU country, the EU Regulation on Air Carrier Liability for national and international travel by air, the Athens convention for international travel by sea). Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we will not be obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.
Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation, or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However, reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us and such payments shall be made to you by the airline. If your airline does not comply with these rules you should complain to the Air Transport Users' Council on 020 7240 6061 or visit www.auc.org.uk .
Holiday Illness AND injury : In the event of an injury or an illness whilst on holiday , you must consult a local doctor and report your illness to your in resort representative immediately or by calling our customer services directly 0044 0208 150 6088 or e-mail email@example.com . You must provide us with full details of both the local doctor you saw and your GP in the UK, together with written authority for us to obtain medical records and all tests/sample analysis from both those doctors. Failure to provide us with access to the records prepared at the time you were ill in resort and immediately on your return to the UK, and/or failure to follow our complaints procedure as set out in the paragraph titled “If you have a complaint”, may reduce or extinguish any rights you have to claim compensation from us, or from any relevant supplier.
It is a condition of booking your holiday with us that you immediately take out relevant travel insurance with an adequate amount of cover for your chosen holiday. This is your responsibility and it will not be checked by us. If you chose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising.
Any special requests must be advised to us at the time of booking, e.g. diet, room location, a particular facility at a hotel etc. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to our suppliers is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed by us in writing.
Northern Cyprus permits building work by law and we cannot legally prevent this. If we have received formal building work notification from the supplier prior to your departure, we will inform you and to arrange alternative accommodation of the same or similar standard at no extra cost, subject to availability. Should the building works commence whilst you are in the resort, we will not accept any liability should you fail to notify us as soon as the building work disturbance comes to your notice.
If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.
Transfer resort times are approximate and, depending on circumstances, the journey time to your hotel may be longer. It is your responsibility to notify us of any missed flight connections, to ensure we can re-arrange your complimentary transfer, if you fail to notify us we will not be held responsible for any alternative transfer arrangements unless we have given prior authorisation.
It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. A full and valid passport is required for destinations we feature (including children) and Visas may be required at different destination airports.
Requirements may change, and you must check the up to date position in good time before departure. If you or any member of your party is not a British Citizen or holds a non-British passport, you must check passport and visa requirements with the Consulate or Embassy of your landing destination airport in which you are intending to travel, prior to booking.
We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
Please note if you are traveling into Larnaca (LCA) this is in Southern Cyprus, if you are travelling into Ercan (ECN) this is in Northern Cyprus.
For more details please contact the North Cyprus Representative’s Office (0044 - 0207 631 1920), Southern Cyprus Embassy (0044- 020 7321 4100)
Excursions, tours, activities, or other events that you may choose to book or pay for whilst you are on holiday are not part of your package holiday or a holiday facility provided by us and these terms and conditions do not apply. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator. Please note that this position also includes all hazardous activities including golf.
We take all practical steps possible to ensure that the details displayed on the website are accurate and up-to-date, but we do rely upon the information given to us by the Service Provider(s) and are intended to present a general idea of the services and facilities being offered. Sometimes – and particularly at the beginning and end of the season – certain facilities may be withdrawn for reasons such as maintenance, bad weather or lack of demand from guests or low occupancy. Some advertised activities or facilities, for example water-sports, may not be available all year round. There may be local charges for some facilities, for example, TVs, WIFI, safety deposit boxes, sun-loungers, parasols, spa access, tennis courts, pool tables and air-conditioning. Unless specifically confirmed in your room type or board basis, you must assume some, if not all facilities will be payable locally. If your Service Providers advise us about significant changes to descriptions or about the withdrawal of any significant facility, we will endeavour to pass this information to you. Any complaints about services or facilities should be directed to the relevant Service Provider The information in our brochures and/or on our website is based on our own visits, appraisals and on information supplied to us by our airlines, hotels and tour suppliers and has been checked to ensure that it is accurate at the time of going to print. However, because we do not own or control the airlines, hotels and ground operations, changes can and do occur from time to time and may be made without any advance notification from our suppliers.
Our holidays are planned many months in advance of brochure production and may not reflect the true situation at the time you are on holiday. Hoteliers and suppliers may withdraw or change a facility temporarily or otherwise, for local reasons, some of the outdoor facilities may not be open early or late in the season or in the winter or some indoor facilities may be kept closed in the summer. Some advertised amenities including sports facilities may carry a local charge. Some facilities may be curtailed as some may be improved. These are beyond our control. When we are told of any significant changes we will let you know before you travel.
Brochures are our responsibility as your tour operator. They are not issued on behalf of, and do not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight.
Accommodation Classifications for our brochure reflects our own unique style of classification to grade the overall experience of the property, taking into consideration the standard of accommodation, facilities, and service. Classifications are unique to a destination and can reflect local or regional variation in quality and service. Our classifications are for your guidance only and do not mirror any international “star rating” system. In each case the full description of the property should be read in conjunction with the classification indicated.
We reserve the right to refuse to accept you as a customer or continue dealing with you if we, or another person in authority, believe your behaviour is disruptive, causes unnecessary inconvenience, is threatening or abusive, you damage property, you upset, annoy, disturb, or put any other traveller or our staff or agents in the UK or resort in any risk or danger, on the telephone, in writing or in person. If the Captain of your flight or any of our resort staff or agents believes that you could be disruptive or that you are suffering from a contagious disease, they can also refuse to let you proceed with your travel arrangements, restrict your movements on board, disembark you from aircraft or remove you from your accommodation or excursion. If you are disruptive and prevented from boarding your outbound flight in the U.K. we will treat your booking as cancelled by you from that moment and you will have to pay full cancellation charges. If this occurs abroad, you will then you will become responsible for your own return home and any other members of your group who will not or cannot travel without you. In any of these circumstances no refunds or compensation will be paid to you and we may make a claim against you for damages, costs, or expenses.
We are happy to guide and assist you in choosing the right holiday for your personal needs. As some of the overseas accommodation, resorts and airports featured, may lack facilities such as ramps for wheelchairs, lifts etc. It is essential that, you advise us of any disabilities and special requirements when booking your holiday. If full details are not given at the time of booking and if we are unable to properly accommodate the particular needs on arrival in resort of the person(s) concerned, we reserve the right to terminate the booking contract immediately.
Cyprus Premier Holidays Ltd is a data protection controller for the purpose of the Data Protection Act 1998. It is necessary for us to collect certain personal details from you to ensure your booking is processed correctly and your travel arrangements meet your requirements. These will include, where necessary, the names and address of party members, credit/debit card details or other payment details, telephone contact details and special requirements such as those relating to any disability, dietary or medical condition which may affect the holiday arrangement. If we do require additional personal details, we shall advise you before we obtain these from you.
We’re committed to the prevention and detection of fraud to protect our customers and to try to keep the cost of our holidays as low as possible. We identify fraudulent claims and/or if any complaint or claim is proved to be fraudulent in any way, such as, falsely claiming to be affected by an illness resulting from eating at the hotel, or exaggerating the effect a minor illness had on the enjoyment of the holiday, we’ll take appropriate legal action to recover any sums that may have been paid out. We reserve the right to refuse to accept any future bookings from the person or people involved. It’s a criminal offence to make fraudulent claims therefore we may also put the matter into the hands of the Police.